Returns and Refunds
What is not returnable? Due to the nature of our products, any product that has been opened, used or had any sealed packaging broken cannot be returned. This includes inside sealed bags, outside sealed edges, and all packaging. No edible, liquid, powder, or cream based products will be accepted for return, no exceptions. We have this policy in effect to protect the health, safety and wellbeing of ALL of our customers.
What is returnable? Certain things can not be returned, but only to be exchanged for another of the same item, unless not available, see our exchange policy below. Items that can be returned directly to us may include products that were damaged in shipping as per our discretion and upon confirmation of shipping damage.
Products that are eligible to be returned for a product exchange must be reported to the company within 2 business days of delivery. Any defects, order mistakes, or other problems not reported within 2 business days of delivery will not be considered eligible for any return or exchange. Products may only be exchanged for the same item. If the same item is not available, we may offer a similar or substitute products for you to choose from.
Since we strive to have orders shipped out as soon as possible, cancellations are not available. It is important that you double check your order before you finish placing it to ensure you are getting the correct products.
Manufactures Warranties. Most major manufactures offer a 30, 60, or 90 day warranty on their products. There is usually warranty information in or on the packaging. Please note that most of these warranties require a copy of the original sales receipt and sometimes the original packaging. For other products or concerns, contact firstname.lastname@example.org.
Refunds are issued on a case by case basis in most cases due to reqested item out of stock.
Credit Card statements and bank statements will show your purchase as ARD Entertainment. In order to most efficiently serve you, credit card transactions and order fulfillment are handled by established third party banking, processing agents and distribution institutions. They receive the information needed to verify and authorize your credit card or other payment information and to process and ship your order. All of the customer data we collect is protected against unauthorized access by physical security means.