FAQ - Boudoir Noir's Frequently Asked Questions
Updated 6.26.25
🚚 Discreet Shipping & Billing
How do you ship discreetly?
Your privacy is important to us. All orders are shipped in plain packaging with no mention of Boudoir Noir. The return label and billing statements will show "ARD Entertainment Inc."
What will the package look like?
Orders ship in plain brown boxes or USPS packaging. There’s no branding on the outside—only a discreet label from ARD Entertainment.
Is processing time included in my shipping estimate?
No. Shipping times begin once your package leaves our facility. Orders may take up to 2 business days to process. We ship Monday–Friday, 9am–5pm EST. USPS First Class and Priority Mail services are not guaranteed.
What if my order is delayed at customs?
For international orders, customs delays are beyond our control and not included in estimated shipping times. Some products may be held longer depending on local regulations.
Why hasn’t my order shipped yet?
Possible reasons include:
- Item out of stock
- Address issues
- Fraud alerts
If your order hasn’t shipped within 48 hours, check your email or contact us at customersupport@boudoirnoir.com.
🚛 Shipping Policy
Do you offer Free Shipping?
Yes! Orders over $59 qualify. Use code FREE59 at checkout.
When will my order ship?
Most orders ship the next business day but may take up to 2 business days to process. We do not ship on weekends or U.S. holidays. Orders placed late Friday ship Monday.
🔁 Cancellations
Can I cancel my order?
We work fast to process orders, so cancellations are handled case-by-case. Please double-check your order before submitting.
Can I cancel after it’s shipped?
If your order has already shipped and you no longer want it you have the following options:
Shipment wasn't opened
You can refuse the package on delivery, write “Return to Sender,” or contact the carrier to return it. Once the unopened shipping box is received and inspected at our warehouse, a refund minus shipping charges will be issued.
For orders placed through Afterpay and Sezzle, there will be a 5% return order processing fee in addition to the shipping charges.
Shipment was opened
If you opened your shipment and decided you no longer want a product:
- Contact customersupport@boudoirnoir.com within 2 days of delivery
- Return shipping is the responsibility of the customer
- Once we receive and inspect the return and verify that sealed packaging is intact, a refund minus a $2.50 restocking fee per item will be issued
- For orders placed through Afterpay and Sezzle, there will be a 5% return order processing fee in addition to the $2.50 per item restocking fee
Visit our Return & Refund page for more information on our refund policy.
Why was my order canceled?
Likely reasons include:
- Invalid shipping address
- No response to contact attempts
- Fraud alerts
We’ll reach out first. No reply after 48–72 hours will result in cancellation and a full refund.
Why was an item refunded?
If an item is out of stock and no substitution is available, it will be refunded.
📦 Missing Orders & Delivery Issues
Tracking says “Delivered,” but I didn’t receive it.
Check with your local post office. Sometimes packages are marked delivered before they are. They may still be on the truck or held at the post office.
Tracking shows “Undeliverable” — what now?
Barriers like locked gates or roadwork can prevent delivery. Carriers usually hold packages for a week for redelivery. You can also pick it up directly.
What if my order is returned to sender?
We’ll contact you to reship or offer a refund minus shipping. If we don’t hear back within 48 hours, a refund will be processed automatically.
What if my order is missing or stolen?
Please reach out to us directly at customersupport@boudoirnoir.com. We’ll review your case individually.
🔄 Returns & Refunds
What items are returnable?
For health and safety reasons, used, opened, or unsealed items are not returnable. This includes all packaging, as well as liquids, creams, powders, and edibles. Unauthorized returns will be sent back.
What if I don’t like my toy?
While we don’t offer satisfaction guarantees, our team can help you find something more suitable. Reach out to customersupport@boudoirnoir.com or take our Toy Recommendation Quiz!
What if I change my mind after shipping?
You can refuse the package or return it unopened. Refunds are issued minus shipping once we receive the item.
Why did I receive a refund?
If an item is out of stock and we can’t reach you, we’ll refund the item and ship the rest of your order.
Visit our Return & Refund page for more information on our refund policy.
⚠️ Defective Products
What qualifies as a defect?
Common issues include:
- Toy won’t power on (try pressing/holding buttons 3–7 seconds)
- No charging light or won’t hold charge
- Settings won’t change or device won’t function
What should I check before assuming it’s defective?
- Double-check battery direction (+ to -)
- Don’t remove protective internal plastic
- Use a compatible wall adapter (some toys won’t charge via laptops/power banks)
- Ensure the charger fits securely and is magnetically connected (if applicable)
What if it is defective?
Contact us within 2 business days of delivery. We may offer an exchange for the same item or a similar product if unavailable.
🛠️ Warranty Info
Do I need to use the warranty?
If it’s past 2 business days since you received the item, you’ll need to go through the manufacturer. Many brands offer warranties between 30 days and 5 years.
Do I need to register my toy?
Some brands require product registration. Visit our Warranty Page for details.
Do I need original packaging?
Not always. Check the manufacturer’s specific warranty terms.
How do I make a warranty claim?
Contact the manufacturer directly. You’ll typically need your receipt, and the item to ship back. If you need help identifying the brand, email us at customersupport@boudoirnoir.com.
📏 Sizing & Fit Guide
How do I measure myself?
- Bust: Fullest part of your chest
- Waist: Smallest part of your torso
- Hips: Widest part below your waist
How do I choose the right size?
Compare your measurements with the size chart. Choose fits that complement your body shape—flowy pieces for wider hips or fitted styles for a curvier bust.
💸 Discounts, Rewards & Gift Cards
Where do I enter discount codes?
- On desktop: Enter at checkout below your order summary.
- On mobile: Tap “Show Order Summary” at checkout to find the discount code box.
Can I stack multiple discount codes?
I rare instances we do allow customers to stack promo codes, but usually we only allow the use of one promo code per order.
Why won’t my discount code work?
It may have expired, already been used, or conflicts with another promotion. For help, email customersupport@boudoirnoir.com.
How do I receive a free gift?
Qualifying orders will automatically show a free gift in your cart and apply the discount.
Can I use my gift card in-store or online?
Yes! Our gift cards are valid both online and in-store.
Do you offer a loyalty rewards program?
Yes! Our Loyal-Tease Rewards Program is free and easy to join—sign up today and start earning rewards.
How do I sign up for the rewards program?
You can sign up in-store or online. It only takes a minute, and you’ll start earning points right away.
What are the advantages of becoming a rewards member?
Plenty! Here's what you get:
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🎉 10 bonus Passion Points just for joining
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💵 1 Passion Point for every $1 spent (in-store or online)
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🎂 A special birthday surprise
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🎁 Earn points even without making a purchase
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🔁 Double and Triple Point events throughout the year
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🔓 Access to exclusive discounts, early sales, and promotions
🏬 Curbside & In-Store Pickup
Can I buy online and pick up in-store?
Yes. Eligible products will show store pickup options during checkout.
When will my pickup be ready?
- Orders placed before 8pm (Mon–Thurs), 9pm (Fri–Sat), or 5pm (Sun) are available the same day.
- Orders after those times will be ready the next business day.
What do I need for pickup?
Bring a valid photo ID and your order confirmation email.
How long will my order be held?
7 days. After that, your order will be canceled and refunded to your original payment method within 5–7 business days.
💰 Price Matching
We do not match prices from Amazon, eBay, Walmart, or most third-party retailers. In-store and online price matching is at the discretion of a manager.
For questions, contact us:
Online Support: Contact Us
Store Info: Our Locations