Refund policy

Updated: 6/5/25

Boudoir Noir – Return, Refund & Exchange Policy

We take great care in ensuring customer satisfaction while prioritizing the health and safety of our clients and staff. Due to the intimate nature of our products and applicable laws, we have a strict policy regarding returns, refunds, and exchanges. Please read carefully before placing your order.

Changed Your Mind?

Order Cancellation

If you wish to cancel your purchase, you may do so for a full refund by emailing customersupport@boudoirnoir.com within two (2) hours of placing your order.
Due to fast processing times, cancellations are only accepted on a case-by-case basis after that window.

After Shipment

If your order has already shipped and you no longer want it, you have the following options:

Shipment wasn't opened

Refuse delivery of the unopened shipping box so it is returned to our warehouse
Write “Return to Sender” on the unopened box and drop it off at your nearest carrier drop box
Contact the post office/delivery company to arrange a return

Once the unopened shipping box is received and inspected at our warehouse, a refund minus shipping charges will be issued.

For orders placed through Afterpay and Sezzle, there will be a 5% return order processing fee in addition to the shipping charges.

Shipment was opened

If you opened your shipment and decided you no longer want a product:

Contact customersupport@boudoirnoir.com within 2 days of delivery
Return shipping is the responsibility of the customer
Once we receive and inspect the return and verify that sealed packaging is intact, a refund minus a $2.50 restocking fee per item will be issued
For orders placed through Afterpay and Sezzle, there will be a 5% return order processing fee in addition to the $2.50 per item restocking fee.
Original Shipping fees will not be refunded.

Exchange Policy

Products may only be exchanged for the same item, and only under these conditions:

The issue is reported within 2 days of delivery
The product is confirmed to be defective or incorrect

If the exact item is no longer available, we may offer a similar or substitute item at our discretion.

Non-Returnable Items

Due to the nature of our products, most items are non-returnable. The following items cannot be returned under any circumstance:

Any product that has been opened, used, or had its sealed packaging broken
Products in which sealed bags, sealed edges, or any packaging have been tampered with
Edible, liquid, powder, or cream-based products — no exceptions

This policy is in place to protect the health, safety, and wellbeing of our customers and staff.

Returnable Items

Products may be eligible for return only under the following circumstances:

Shipping damage confirmed at our discretion
Incorrect items received or confirmed product defects

In such cases, please contact our support team within 2 days of delivery. Any issues reported after this period will not be considered for return or exchange.

In-Store Purchases

For purchases made in-store, please speak directly with a store manager for assistance.

Manufacturer Warranties

Many major manufacturers offer 30-, 60-, or 90-day warranties. Warranty information is typically included with your product packaging you can also search our Warranty Resource page for most of our preferred manufacturers. Most warranties require:

The original sales receipt
The original packaging

For help with warranties, please contact customersupport@boudoirnoir.com.

Refund Policy

Refunds are issued on a case-by-case basis, commonly due to out-of-stock items or approved return scenarios.

If you have any further questions or help with warranties, feel free to reach out to us at customersupport@boudoirnoir.com.

Discreet Billing

Your privacy is important to us. To ensure discretion, all charges will appear on your credit card or bank statement as ARD Entertainment.

For secure and efficient processing, credit card transactions and order fulfillment are handled by trusted third-party banking, payment processing, and distribution partners. These partners only receive the necessary information to verify and authorize your payment method and to process and ship your order.

All customer data is safeguarded through robust physical and digital security measures to prevent unauthorized access.