Updated: 10/15/26

Boudoir Noir – Return, Refund & Exchange Policy

We take great care in ensuring customer satisfaction while prioritizing the health and safety of our customers and staff. Due to the intimate nature of our products, we maintain a strict policy regarding returns, refunds, and exchanges.

Our policies vary depending on whether your purchase was shipped, picked up in-store, or delivered through DoorDash. Please review the following information carefully before placing your order.

Changed Your Mind?

Order Cancellation

If you wish to cancel your online purchase, you may request a full refund by emailing customersupport@boudoirnoir.com within two (2) hours of placing your order.

Due to fast processing times, cancellations are accepted on a case-by-case basis after that window.

Please note: Orders placed for Buy Online, Pick Up In-Store or DoorDash delivery may be prepared and fulfilled much faster than traditional shipping orders. Once an order has been picked up, handed off to a delivery driver, or otherwise completed, it is no longer eligible for cancellation.

After Shipment

If your order has already shipped and you no longer want it, you have the following options:

Shipment Wasn't Opened

• Refuse delivery of the unopened shipping box so it is returned to our warehouse.

• Write "Return to Sender" on the unopened box and drop it off at your nearest carrier drop box.

• Contact the post office or delivery company to arrange a return.

Once the unopened shipping box is received and inspected at our warehouse, a refund minus shipping charges will be issued.

For orders placed through Afterpay or Sezzle, a 5% return order processing fee will apply in addition to shipping charges.

Shipment Was Opened

If you opened your shipment and decided you no longer want a product:

1. Contact customersupport@boudoirnoir.com within two (2) days of delivery.

2. Return shipping is the responsibility of the customer.

3. Once we receive and inspect the return and verify that all original product seals and packaging remain intact, a refund minus a $2.50 restocking fee per item will be issued.

4. For orders placed through Afterpay or Sezzle, a 5% return order processing fee will apply in addition to the $2.50 per-item restocking fee.

5. Original shipping fees are non-refundable.

Exchange Policy

Products may only be exchanged for the same item, and only under the following conditions:

• The issue is reported within two (2) days of delivery for shipped orders.

• The product is confirmed to be defective or incorrect.

If the exact item is no longer available, we may offer a similar or substitute item at our discretion.

For purchases made in-store, picked up in-store, or delivered through DoorDash, please refer to the Store-Fulfilled Orders section below.

Non-Returnable Items

Due to the intimate nature of our products, most items are non-returnable.

The following items cannot be returned due to a change of mind:

• Any product that has been opened, used, or had its sealed packaging broken.

• Products with tampered packaging, broken seals, or opened protective bags.

• Edible, liquid, powder, or cream-based products, which are not eligible for standard returns or exchanges.

These restrictions help protect the health, safety, and well-being of our customers and staff.

Any reported product defect, incorrect item, or fulfillment issue will be reviewed according to the applicable purchase method and manufacturer warranty.

Returnable Items – Shipped Orders

Products may be eligible for return under the following circumstances:

• Shipping damage, confirmed at our discretion.

• Incorrect items received.

• Confirmed product defects.

In these cases, please contact our support team within two (2) days of delivery.

Issues reported after this period may need to be addressed directly through the manufacturer's warranty.

In-Store Purchases

For purchases made directly at a Boudoir Noir location, please speak with a store manager for assistance.

Electronic Product Testing

As part of our commitment to customer satisfaction, our associates test electronic products before completing a purchase whenever possible.

Products are tested by inserting batteries or connecting them to an appropriate power source to verify that they power on and function properly.

This process helps ensure that products are working when they leave our store.

Buy Online, Pick Up In-Store (BOPIS) & DoorDash Orders

Orders placed online for in-store pickup or fulfilled through DoorDash are handled directly by our Boudoir Noir store associates.

Because these purchases are fulfilled from our physical stores, they follow the same general return and exchange guidelines as in-store purchases, rather than our standard shipped-order return procedures.

Electronic Product Testing

Before an electronic product is released for pickup or handed off for DoorDash delivery, our associates will:

• Insert batteries or connect the product to an appropriate power source, depending on the product's requirements.

• Power on the product and verify that it is functioning properly.

• Complete this inspection before the order leaves our store.

This additional step helps ensure that your product is in working condition before it reaches you.

Please note: Product testing confirms that an item powers on and operates during our initial inspection. It does not replace or extend any applicable manufacturer warranty.

Returns & Exchanges

Because all electronic products are tested before leaving our stores, and due to the intimate nature of our merchandise:

• All BOPIS and DoorDash sales are considered final, except in cases of incorrect items, verified fulfillment errors, or other issues approved by Boudoir Noir.

• Products cannot be returned or exchanged simply because a customer changes their mind.

• Opened or used intimate products are not eligible for standard returns or exchanges.

• Any concerns regarding an incorrect product or order fulfillment should be reported within one (1) hour of pickup or delivery.

• If a product develops a malfunction after pickup or delivery, the customer may be directed to the manufacturer for warranty assistance.

DoorDash Orders: For missing items, delivery problems, or other issues related to the delivery service itself, customers may also need to contact DoorDash through their order details. Any refunds or credits processed by DoorDash are subject to DoorDash's applicable policies.

For questions regarding your purchase, contact customersupport@boudoirnoir.com or speak with a Boudoir Noir store manager.

Manufacturer Warranties

Many major manufacturers offer 30-, 60-, or 90-day warranties.

Warranty information is typically included with your product packaging. You can also visit our Warranty Resource page for information on many of our preferred manufacturers.

Most warranties require:

• The original sales receipt or proof of purchase.

• The original product packaging.

Manufacturer warranties may apply to eligible products regardless of whether they were purchased online, in-store, through BOPIS, or through DoorDash.

For assistance with warranties, please contact customersupport@boudoirnoir.com.

Refund Policy

Refunds are issued on a case-by-case basis, commonly due to out-of-stock items, incorrect orders, verified fulfillment issues, or approved return scenarios.

Approved refunds are generally issued to the original payment method, subject to the applicable payment provider's processing procedures.

Refunds for orders placed through third-party services, including DoorDash, may be subject to that platform's refund procedures.

If you have questions regarding returns, exchanges, or manufacturer warranties, please contact customersupport@boudoirnoir.com.

Discreet Billing

Your privacy is important to us. For purchases processed directly through Boudoir Noir, charges will appear on your credit card or bank statement as ARD Entertainment.

Purchases processed through third-party platforms, including DoorDash, may display a different billing descriptor.

For secure and efficient processing, credit card transactions and order fulfillment are handled by trusted third-party banking, payment processing, and distribution partners. These partners receive only the information necessary to verify and authorize payments and fulfill orders.

We use physical and digital security measures designed to safeguard customer information and prevent unauthorized access.